RETURN & EXCHANGE POLICY

We have a 3-day return and exchange policy, which means you have 3 days after receiving your item to request a return or exchange.

Eligibility for Return & Exchange

To be eligible for a return or exchange, your item must be:

• In the same condition that you received it.
• Unworn, unused, and with original tags attached.
• In its original packaging.
• Accompanied by proof of purchase or order details.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us via WhatsApp at 9898669849 within 3 days of receiving your order.

After your request is received, our support team will contact you and guide you through the return or exchange process.

Return & Exchange Charges

For all return and exchange requests, the customer will be required to pay a ₹199 return/exchange processing and shipping charge. This charge must be paid by the customer before the return or exchange process can be initiated.

Return Packing Video Requirement

Before handing over the return parcel to the courier, the customer must securely pack the product themselves and record one continuous, unedited packing video clearly showing:

• The correct product before packing.
• The product being placed inside the parcel.
• The parcel being completely sealed.
• The sealed parcel being handed over for return.

This video will serve as the primary proof in case of any return-related dispute.

If the customer fails to provide the return packing video and the returned parcel is found to contain an incorrect, different, damaged, incomplete, or exchanged product during inspection at our warehouse, the refund or exchange request will be rejected. The company shall not be liable to process any refund or exchange in such cases.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately via WhatsApp so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products.
• Sale or discounted items.
• Gift cards.
• Personal care and hygiene products.
• Any item returned without prior approval from our support team.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to your original payment method. Please note that refund processing may take up to 30 days (1 month) depending on banking and payment processing timelines.

If you have any questions regarding returns, exchanges, or refunds, please contact us via WhatsApp at 9898669849.